If you prefer to use cellular phones, consider a Cloud auto-attendant. It provides a professional experience for your customers and prospects. Bring your own phones, or order AT&T services from us.

Calls come into the auto-attendant and then are routed to the appropriate phones. Click for an overview of how it works. Voicemails are stored on your cellular phone. 

Auto-Attendant

We offer Basic and Advanced auto-attendants. Both include a company directory and a tool that enables you to administer the auto-attendant you choose.

Record your own IVR messages or choose Professional IVR Message Recording to have a voice-over professional to record them for you.

Basic Auto-Attendant

This option is perfect for small businesses and non-profits. It offers one layer of IVR, as in the following example.

Welcome to XYZ. If you know the extension you wish to reach, enter it at any time. Or press 1 for sales, 2 for support, 3 for the company directory, or 0 for reception.

Calls are sent to specific extensions, where callers may leave voicemails.

Advanced Auto-Attendant

This option provides additional layers of IVR, as in the following example.

Main greeting: Welcome to XYZ. If you know the extension you wish to reach, enter it at any time. Or press 1 for sales, 2 for support, 3 for the company directory, or 0 for reception.

Next Layer: You have reached the sales department. Press 1 for equipment sales or press 2 for software sales.

Next Layer: You have reached equipment sales. We're not available right now, but if you'll leave your name, phone number and a message, we'll return your call within 24 business hours.

Virtual Extensions

Please be sure to add one Appia Virtual Extension for each of your users.

Telephone Numbers

Order new numbers or port (move) your existing phone numbers from your current provider to Appia.

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