Returns

Warranties

We warrant products only to the extent of the manufacturer’s warranty in the case of new products, and only to the extent of the source’s warranty on refurbished or used products.

Returns

Please note that certain products may not be returned for any reason and without exception, and you must contact the manufacturer for assistance.

Other products may be returned only for repair and not for exchange, replacement, or credit. Such products must be returned to us, shipped directly to the manufacturer, or taken to an authorized service center.

Non-Defective Products

IF you wish to return a product for exchange or credit and the product is not defective, you need to contact us within 15 days of the date you receive it and request a Return Material Authorization (RMA). The RMA must include:

  • Your name
  • Order number if applicable
  • Product name, model and serial number

You must return the product within 30 days of the date of the RMA.

Special or custom orders may not be returned unless they are defective.

Please note that returns must be complete and include the product, power cords, etc., and all:

  • Original boxes and packaging materials
  • Manuals
  • Blank warranty cards
  • Accessories
  • Etc.

You are responsible for return shipping charges, and there is a 20 percent restocking charge for the return of non-defective products. There is also a charge for missing items; such charge depends on the item that is missing.

Please note that software that is not defective may not be returned.

Defective Products

Please note that this policy applies only to products that are under manufacturer warranty.

If you find that a product you order is defective, you may return it at any time during the manufacturer warranty period. You need to request a return material authorization (RMA). The RMA must include:

  • Your name
  • Your account number or order number if applicable
  • Product name, model and serial number
  • Description of the issue.

You must return the product within 30 days of the date of the RMA and you are responsible for shipping charges. The return must include the product, power cords, manuals, and accessories.

Please note that special or custom orders may be returned only if they are defective.

Once you have completed the RMA, you may request advance replacement, such that we will ship you a replacement product prior to receiving the defective item. If we find that the product is not defective, you will have the options to:

  • Pay a restocking change of 20%
  • Have us return the product to you. If you choose to have the product returned to you, you are responsible for shipping charges.

Shipping Insurance

You are strongly advised to purchase insurance to cover loss or damage in transit as we are not responsible for loss or damage during shipment.